The plain-language terms for working with Coach Myles. Please read them before you start. If anything is unclear, ask on your call and we will walk through it together.
Effective July 8, 2026 · Shifted Performance & Lifestyle Corp. · Alberta, CanadaThese Policies and Coaching Agreement (the "Agreement") are between Shifted Performance & Lifestyle Corp. ("Shifted Performance", "we", "us"), operating as Coach Myles, and you, the client ("you").
By booking a call, purchasing any service, or taking part in any coaching or program, you confirm that you have read, understood and agree to this Agreement. Before your coaching begins, you will also be asked to review and accept these terms directly.
You must be at least 18 years old to purchase or take part in our services.
1:1 Monthly Coaching. A personalized nutrition and training protocol tailored to your goals and schedule, a supplement plan, a sleep habit plan, general lifestyle guidance, weekly check-ins with plan adjustments, and the ability to message your coach with questions. Coaching is billed monthly and continues until cancelled in line with Section 4.
Paid-in-Full Coaching Packages (4 or 6 months). Everything included in 1:1 Monthly Coaching, paid up front for a fixed term at a discounted rate. The package ends at the close of the purchased term unless you choose to continue.
8 or 12-Week Program. A one-time custom nutrition plan and custom training plan for the purchased length, delivered through the Kahunas app, along with a program guidelines document. This program does not include weekly check-ins or ongoing plan adjustments.
All services are delivered online. Plans, check-ins and tracking take place in the Kahunas app or another platform we tell you about. The exact contents of your plan are based on the information you provide and your coach's professional judgment.
Weekly check-ins are submitted through the app on your scheduled check-in day and are reviewed by your coach, who will make adjustments as needed. Check-ins submitted late may be reviewed in the following check-in window.
You can message your coach with questions at any time, and we aim to respond promptly. Messaging is not monitored around the clock and is not an emergency service. If you have a medical emergency, call 911 or go to the nearest emergency department.
Please keep all communication respectful. We will do the same.
Pricing. Pricing for each service is provided on your consultation call or at checkout, before you pay. Monthly coaching is billed in advance on your recurring billing date. Paid-in-full packages and the 8 or 12-week programs are paid in full, in advance.
Cancelling monthly coaching. You may cancel monthly coaching at any time by giving written notice (by message or email) at least 7 days before your next billing date. Your access continues until the end of the period you have already paid for. Payments already made for the current billing period are non-refundable. Notice given less than 7 days before your billing date will take effect after the next billing period.
Paid-in-full packages. Paid-in-full packages are non-refundable once your coaching has started, and unused months cannot be exchanged for cash or credit.
8 or 12-week programs. These programs are custom-built for you once payment is received, so they are non-refundable once paid.
Our discretion. Shifted Performance may, at its sole discretion, make exceptions to these policies in special circumstances. Any exception is a one-time courtesy and does not change or waive these policies for the future.
Missed payments. If a payment fails or is not made, access to coaching may be paused until your account is brought up to date.
Nothing in this section limits any rights you may have under applicable consumer protection laws.
To get the most out of coaching and to keep you safe, you agree to:
Results depend heavily on how consistently you follow your plan. Your coach cannot be responsible for outcomes affected by information that was left out, inaccurate tracking, or a plan not being followed.
Coach Myles and Shifted Performance provide general fitness, nutrition and lifestyle coaching. We are not physicians, registered dietitians, pharmacists or other licensed health care providers, and our services are not medical advice, diagnosis or treatment.
You should consult your physician before starting any exercise, nutrition or supplement program, especially if you have a medical condition, are pregnant or nursing, are taking medication, have a history of injury, or have any concern about your health.
Any supplement suggestions are general in nature. Check with your doctor or pharmacist before starting any supplement, particularly if you take medication or have a health condition.
Our coaching is not a replacement for treatment of any medical or mental health condition, including disordered eating. If you are dealing with any of these, please work with a qualified health care professional.
If you experience chest pain, fainting, severe shortness of breath or any other concerning symptom, stop immediately and seek medical attention.
You understand that exercise and changes to your diet carry some risk, including the risk of injury, illness or, in rare cases, more serious harm. You choose to take part voluntarily and accept these risks.
To the fullest extent permitted by law, you release Shifted Performance & Lifestyle Corp., Coach Myles, and their officers, employees and contractors from any claims, losses or damages arising from your participation in our services, except where caused by our gross negligence or wilful misconduct.
To the fullest extent permitted by law, our total liability to you for any claim related to our services is limited to the amount you paid us in the three (3) months before the claim arose.
Everyone's body, schedule and circumstances are different. While we will always give you our best coaching, we do not guarantee any specific result, including any amount of weight loss, fat loss, muscle gain or performance change. Any client results we share are individual experiences and are not typical or promised outcomes.
To coach you, we collect personal information such as your contact details, measurements, body weight, health and lifestyle information, check-in responses and progress photos.
We use this information only to provide and improve your coaching. We store it securely, we never sell it, and we do not share it with anyone outside Shifted Performance except with your consent, with the service providers we use to deliver coaching (such as our coaching app), or where required by law.
We handle your information in line with applicable Canadian privacy laws. You may ask to see, correct or delete your personal information at any time by contacting us, subject to any records we are required to keep by law.
Your progress photos are private and are used only to track your progress and guide your coaching.
From time to time we may ask whether we can feature your photos, results or feedback in our marketing. We will never use your photos, name, results or testimonial without your separate, written consent, and saying no will never affect your coaching.
If you do give consent, you may withdraw it at any time for future use by letting us know in writing.
All plans, programs, guides, PDFs, recipes, videos and other materials we provide are owned by Shifted Performance & Lifestyle Corp. They are licensed to you for your personal use only. You may not copy, share, resell or publish them without our written permission.
We may pause or end services if a client is abusive or disrespectful, does not pay, breaches this Agreement, or if we believe continuing is not safe for the client. If we end services for a reason other than your breach of this Agreement, we will refund any unused portion of fees you have prepaid.
We may update this Agreement from time to time. The current version will always be posted on this page with its effective date. If we make a material change, we will let active clients know. Changes do not apply to a payment you have already made unless you agree.
This Agreement is governed by the laws of the Province of Alberta and the federal laws of Canada that apply there.
If any part of this Agreement is found to be unenforceable, the rest remains in effect. This Agreement, together with any intake forms and written consents you give us, is the entire agreement between you and Shifted Performance about our services.
Questions about these policies, or want to cancel or make a request about your information? Contact Coach Myles at shiftwithmyles@gmail.com or through the coaching app.